Viewing performance metrics for a service in Network Visibility
Using Network Visibility (within Lumen Connect), you can view performance metrics for Lumen network services. You can also use Network Visibility to view utilization metrics for services.
To view performance metrics for a service in Network Visibility:
- Using the left menu, click Monitoring, then click Network Visibility.
Lumen Connect opens Network Visibility. Tiles show a quick view of your network services: status, utilization, and performance. You'll also see tiles for threshold alerts, repair tickets, and scheduled maintenance (planned network maintenance). Below the tiles, you can view a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them. You can also view your services by location on a map using the Monitored Locations toggle. Use the Backbone Performance and Summary Reports tabs to access additional network performance data. (To refresh the data show, click the icon.)
- Search for the service you want to view performance metrics for:
- To view metrics for a service with critical performance (packet delivery less than 95% during the latest 5-minute sample) or impacted performance (packet delivery less than 99% during the latest 5-minute sample) from the Monitored Services view, click the link next to the Critical or Impacted KPIs (on the Performance tile), then scroll down and click the link in the Service ID or SCID column.
- To view metrics for a service from the list of services, scroll down below the tiles, click the Performance tab, then select the service from the list. (Use the search and filter options as needed to locate the service.)
- To view metrics for a service from the Monitored Locations view, click the Monitored Locations toggle, click a location on the map, then click the Show details link for the location.
- To view metrics for a service with critical performance (packet delivery less than 95% during the latest 5-minute sample) or impacted performance (packet delivery less than 99% during the latest 5-minute sample) from the Monitored Services view, click the link next to the Critical or Impacted KPIs (on the Performance tile), then scroll down and click the link in the Service ID or SCID column.
Lumen Connect shows performance metrics for the service you selected.
- Do any of the following to customize the performance metrics shown:
- To change the metrics shown on the chart, select an option from the Chart list. (Performance metrics vary based on the service you selected.)
- To change the time period for the metrics shown, select an option from the Duration field. You can see metrics for the past eight hours, past 24 hours, previous day, past seven days, past 30 days, previous month, past 365 days, or using a custom date range. (By default, Lumen Connect shows performance metrics for the past 24 hours.)
- To change the time zone for the data shown on the chart, select an option from the Time Zone list.
- To change the data shown on the chart, click the data options on the right side of the chart to toggle them on and off for the chart. Data elements shown on the graph show a key color; data elements hidden from the chart appear with a strikethrough.
- To change the metrics shown on the chart, select an option from the Chart list. (Performance metrics vary based on the service you selected.)
