Viewing repair tickets for a service in Network Visibility

Using Network Visibility (within Lumen Connect), you can view active and recently completed repair tickets impacting a Lumen service. You can also run diagnostic testing on the service within Network Visibility.

AI option: Use NORA AI email agent to create and manage repair tickets without signing in to Lumen Connect.

To view repair tickets for a service in Network Visibility:

  1. Using the left menu, click Monitoring, then click Network Visibility.

    Lumen Connect opens Network Visibility. Tiles show a quick view of your network services: status, utilization, and performance. You'll also see tiles for threshold alerts, repair tickets, and scheduled maintenance (planned network maintenance). Below the tiles, you can view a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them. You can also view your services by location on a map using the Monitored Locations toggle. Use the Backbone Performance and Summary Reports tabs to access additional network performance data. (To refresh the data show, click the icon.)
Network Visibility (showing Overview tab)
  1. Search for the service you want to work with:

    • From the Monitored Services view, do any of the following:

      • Use the tiles to access a filtered list of services based on status, utilization, or performance..

      • Use the tiles to see a filtered list of services with active threshold alerts, open or recently closed repair tickets, or in progess or upcoming scheduled maintenance (planned network maintenance).

      • Below the tiles, use the tabs to see a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them.

    • From the Monitored Locations view, select a location on the map, then click the service you want to work with.
       

Based on the service you selected, Lumen Connect shows all services that location.

  1. Click the row for the service you want to work with.

    Network Visibility shows the details for the service you selected.
Network Visibility (showing details for a service)
  1. Click the Repair Tickets tab.

    Lumen Connect shows active and recently closed repair tickets for the service you selected.