Removing encryption from a Voice Complete service

Using a change request in Lumen Connect, you can submit a request to remove encryption from trunk groups on a Lumen® Voice Complete® service.

Note: Save time in Lumen Connect by downloading the template and completing it before starting the change request.

To remove encryption from a Voice Complete service:

  1. Using the left menu, click Services, click Service Requests, then click Change Requests.

    Lumen Connect shows all open and recently closed change requests (by default, within the past 30 days) for your organization with a status for each request.
Change Requests
  1. Click New Change Request.
Change Requests (new change request)
  1. Click the Voice Complete only radio button.
  1. From the Customer Number and Billing Account lists, select the customer number and billing account for the Voice Complete service.
  1. From the Product list, select Voice Complete.
  1. Click Continue.
  1. From the Voice Complete Change Request Type list, select Remove Encryption.

    Lumen Connect creates the form to hold the information for your request.
  1. Download the encryption technical data gathering template and complete the form for the Voice Complete trunk groups you want to remove encryption from.
  1. In the Additional Details section, do the following:

    1. In the Customer Requested Due Date field, select the date you'd like us to make the change.

    2. If you need to add a tracking or ticket number for your organization, fill in the Customer Internal Ticket ID field.

    3. If you have any additional information that would help us process your request, type it in the Additional information that could help address this change request? field.

    4. Upload your completed form: click Browse (under Attachments), locate and select the completed form, then click Open.

    5. If you have any additional files to help us process your request, click Browse (under Attachments), locate and select the file(s), then click Open.
  1. Fill in the Contact Information section to tell us who to communicate with for this request (and what method to use):

    1. Select how we should notify you of status updates for this request: Portal only; Email and Portal; or Phone, Email, and Portal.

    2. Verify your contact information (or update the information for the person you'd like to be contacted with updates).

    3. If you need to add a secondary contact for this request, click Add Secondary Contact, then type their name, phone number, and email address.
  1. Select the checkbox acknowledging you're requesting the change on behalf of your organization and accept and charges associated with this request.
  1. When you're done, click Submit.

    Lumen Connect submits your change request. You can now track its status online. You can also need to update your request or close the request later as needed.