Ethernet On‑Demand

Lumen® Ethernet On‑Demand is part of the Lumen Network‑as‑a‑Service (NaaS) portfolio, which allows you to provision real‑time, layer‑2 network connections between one of your locations (an Ethernet endpoint device) and partner interconnects, including cloud providers such as Amazon, Google, Microsoft, and Oracle, after signing up in Lumen Connect℠. You can also create virtual cross connects to Digital Realty and Equinix to access additional cloud service providers such as Alibaba, Salesforce, Webex, Five9, IBM Cloud 2.0, and more. Connections are billed hourly or monthly and require no long‑term contracts.

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Managing Ethernet On‑Demand

Add and manage connections using Lumen Connect. Follow these configuration guidelines for On‑Demand services to prepare your equipment for adding a connection and to configure VLAN and IP services once your connection is ready. 

Azure*

*For connections to Microsoft Azure, your equipment must support 802.1ad (Q‑in‑Q). Before creating a connection, we recommend configuring your router for Q‑in‑Q.

Azure*

*For connections to Microsoft Azure, your equipment must support 802.1ad (Q‑in‑Q). Before creating a connection, we recommend configuring your router for Q‑in‑Q.

Equinix

Use Equinix to connect to cloud service providers such as Alibaba, Salesforce, Webex, Five9, IBM Cloud 2.0, and more.

Equinix

Use Equinix to connect to cloud service providers such as Alibaba, Salesforce, Webex, Five9, IBM Cloud 2.0, and more.

Classes of service for Ethernet On-Demand

Higher classes of service offer higher availability SLAs and allow you to increase traffic prioritization for your Ethernet Virtual Circuit (EVC):

  • Basic (best effort): The service may be oversubscribed on the Lumen network.

  • Enhanced (mid class): Enhanced EVCs (ethernet virtual circuits) can still be oversubscribed like Basic class of service EVCs; however, traffic is marked with an internal class of service marking which will prioritize your traffic over best‑effort traffic during times of congestion. For EVCs with this class of service, bandwidth is not reserved on the Lumen network and traffic will not take priority over real‑time traffic in the network.

  • Dedicated (real time): The quality of service offering with highest priority on the Lumen network. In addition, Lumen reserves the bandwidth for this EVC across the network on each ring that the EVC touches. Once it is dedicated to you, that bandwidth (and the corresponding CE‑VLANs) sits in reserve regardless of how much bandwidth you use.

Ethernet On‑Demand APIs

Leverage Ethernet On‑Demand APIs from Lumen Technologies to create and manage Ethernet Virtual Connections (EVCs) between locations, cloud providers, and data centers.

Getting support for Ethernet On‑Demand

  • Click chat in the lower-right corner (within Lumen Connect), fill in your information, then click On-Demand Products & Services (NaaS) for help with: 

    • Questions about Ethernet On-Demand. 

    • Navigating Lumen Connect. 

    • Errors when provisioning Ethernet On-Demand. 

    • Questions about basic configuration guidance.

    • Request traffic activation support (fee-based). 

  • For problems accessing On-Demand services (usually due to user permissions), click chat in the lower-right corner (within Lumen Connect), fill in your information, click Lumen Connect, Ticketing and Billing, then click User Administration.

  • Open a repair ticket in Lumen Connect if you experience a service outage or degraded service.