Toggle Navigation Toggle Navigation
  • Lumen Connect overview
  • Getting started/General
  • Services
  • APIs
  • Monitoring & Reports
  • Billing
  • Admin
  • Support
  • Orders (Wholesale)
  • Other portals overview
  • Media portal
  • DDoS Mitigation & Reporting
  • Security Solutions portal
  • VoIP portal
  • View all product support
  • Infrastructure
  • Connectivity
  • Security
  • Communication
  • Media & Entertainment
  • LSR portal
  • Port Out Request tool
  • Virtual Front Office
  • Readiness overview
  • Product-specific readiness
  • Handbooks
  • All infrastructure services
  • Edge Bare Metal
  • Edge Gateway
  • Edge Private Cloud
  • Encrypted Wavelength Service
  • Network Storage
  • All connectivity services
  • Ethernet On-Demand
  • Fiber+ Internet
  • Internet On-Demand
  • IP VPN On-Demand
  • NaaS Port
  • On-Demand services
  • Troubleshooting tools
  • All security services
  • Adaptive Network Security
  • Adaptive Threat Intelligence
  • Application Delivery Solutions
  • DDoS Hyper
  • DDoS Mitigation Service
  • Lumen Defender Powered by Black Lotus Labs
  • Lumen SASE with Fortinet
  • Lumen SASE with Versa
  • Lumen SASE with VMware
  • Network-based Security
  • SD-WAN with Cisco Meraki
  • SD-WAN with Versa Networks
  • Security Log Monitoring
  • All communication services
  • Cloud Voice
  • Hosted VoIP
  • Local Inbound (LI)
  • Lumen Solutions for Microsoft Teams
  • Lumen Solutions for Webex
  • Lumen Solutions for Zoom
  • Lumen Solutions for Zoom for Government
  • SIP Trunking
  • Unified Communications and Collaboration
  • Voice Complete
  • VoIP Enhanced Local (ELS)
  • VoIP services
  • Vyvx® Broadcast Solutions
  • North America
  • Asia Pacific (APAC)

Hosted VoIP

Get the most value from your Lumen® Hosted VoIP service. For both administrators and users, find step-by-step instructions, videos, and quick reference guides to learn how to install and use your equipment, and make good use of the many features available using VoIP. Our resources will help you with the latest VoIP communication and collaboration tools.

VoIP portal

Installation & equipment

Installation

Learn how Lumen installs your VoIP service and what to expect during the process. Get help connecting and using your VoIP equipment in your office or at home, including connection diagrams and instructions for how VoIP works with your existing equipment and services.



Popular installation topics


Installation

Learn how Lumen installs your VoIP service and what to expect during the process. Get help connecting and using your VoIP equipment in your office or at home, including connection diagrams and instructions for how VoIP works with your existing equipment and services.



Popular installation topics


Equipment

Use our step‑by‑step instructions and videos to get more familiar with your VoIP phone. Learn how to make and manage calls, set up multiple ringing lines, manage remote access, and access your voicemail.



Popular equipment topics


Equipment

Use our step‑by‑step instructions and videos to get more familiar with your VoIP phone. Learn how to make and manage calls, set up multiple ringing lines, manage remote access, and access your voicemail.



Popular equipment topics


Add-on VoIP features

Contact Center Client

Learn how supervisors and agents can harness Contact Center to handle automatic call distribution (ACD) efficiently. Monitor agents, supervisors, and queues—and access reports to help ensure your incoming calls are handled quickly and professionally.

 

Contact Center Client support

Contact Center Client

Learn how supervisors and agents can harness Contact Center to handle automatic call distribution (ACD) efficiently. Monitor agents, supervisors, and queues—and access reports to help ensure your incoming calls are handled quickly and professionally.

 

Contact Center Client support

Receptionist Console

Receptionist Console helps receptionists or telephone attendants screen inbound calls more efficiently. This easy‑to‑use web‑based interface streamlines call handling and makes your customers' experience more professional.

 

Receptionist Console support

Receptionist Console

Receptionist Console helps receptionists or telephone attendants screen inbound calls more efficiently. This easy‑to‑use web‑based interface streamlines call handling and makes your customers' experience more professional.

 

Receptionist Console support

Hosted VoIP with Webex

Lumen Hosted VoIP with Webex delivers an integrated calling service with Webex collaboration. The all‑in‑one Webex app empowers you and your team to work from anywhere, using any device, including messaging, file and screen sharing, video meetings, whiteboarding, and more.

 

Hosted VoIP with Webex support

Hosted VoIP with Webex

Lumen Hosted VoIP with Webex delivers an integrated calling service with Webex collaboration. The all‑in‑one Webex app empowers you and your team to work from anywhere, using any device, including messaging, file and screen sharing, video meetings, whiteboarding, and more.

 

Hosted VoIP with Webex support