Deleting a threshold alert in Network Visibility

If you no longer need a threshold alert for a service, you can delete it from Network Visibility (within Lumen Connect) so you don't get notifications for it anymore. You can also edit a threshold alert to avoid deleting an alert and creating a new one.

To delete a threshold alert in Network Visibility:

  1. Using the left menu, click Monitoring, then click Network Visibility.

    Lumen Connect opens Network Visibility. Tiles show a quick view of your network services: status, utilization, and performance. You'll also see tiles for threshold alerts, repair tickets, and scheduled maintenance (planned network maintenance). Below the tiles, you can view a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them. You can also view your services by location on a map using the Monitored Locations toggle. Use the Backbone Performance and Summary Reports tabs to access additional network performance data. (To refresh the data show, click the icon.)
Network Visibility (showing Overview tab)
  1. Search for the service you want to work with:

    • From the Monitored Services view, do any of the following:

      • Use the tiles to access a filtered list of services based on status, utilization, or performance..

      • Use the tiles to see a filtered list of services with active threshold alerts, open or recently closed repair tickets, or in progess or upcoming scheduled maintenance (planned network maintenance).

      • Below the tiles, use the tabs to see a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them.

    • From the Monitored Locations view, select a location on the map, then click the service you want to work with.
       

Based on the service you selected, Lumen Connect shows all services that location.

  1. Click the row for the service you want to work with.

    Network Visibility shows the details for the service you selected.
  1. Click Actions, then click Manage Threshold Alerts.
  1. In the window that appears, select the radio button for the metric category of threshold alert you want to delete, then click Next.

    Lumen Connect lists the threshold alerts currently set for the service (if any) based on the category you selected.
  1. To delete a threshold alert for the service you selected, click the arrow on the left of the section for the performance metric.

    Lumen Connect expands the section to show details for the threshold alerts for the performance metric.
  1. To delete the threshold alert, click the icon.

    Lumen Connect deletes the threshold alert.