Editing a threshold alert in Network Visibility
If you want to change the conditions or delivery for a threshold alert, you can edit the alert in Network Visibility. For example, you can change the utilization threshold from 50% to 75% or change the email address(es) Lumen Connect sends a threshold alert to. If you no longer need an alert, you can delete it to stop Lumen Connect from notifying you.
To edit a threshold alert in Network Visibility:
- Using the left menu, click Monitoring, then click Network Visibility.
Lumen Connect opens Network Visibility. Tiles show a quick view of your network services: status, utilization, and performance. You'll also see tiles for threshold alerts, repair tickets, and scheduled maintenance (planned network maintenance). Below the tiles, you can view a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them. You can also view your services by location on a map using the Monitored Locations toggle. Use the Backbone Performance and Summary Reports tabs to access additional network performance data. (To refresh the data show, click the icon.)
- Search for the service you want to work with:
- From the Monitored Services view, do any of the following:
- Use the tiles to access a filtered list of services based on status, utilization, or performance..
- Use the tiles to see a filtered list of services with active threshold alerts, open or recently closed repair tickets, or in progess or upcoming scheduled maintenance (planned network maintenance).
- Below the tiles, use the tabs to see a list of your services by status, utilization, or performance, and those with threshold alerts, repair tickets, or scheduled maintenance associated with them.
- Use the tiles to access a filtered list of services based on status, utilization, or performance..
- From the Monitored Locations view, select a location on the map, then click the service you want to work with.
- From the Monitored Services view, do any of the following:
Based on the service you selected, Lumen Connect shows all services that location.
- Click the row for the service you want to work with.
Network Visibility shows the details for the service you selected.
- Click Actions, then click Manage Threshold Alerts.
- In the window that appears, select the radio button for the metric category of threshold alert you want to edit, then click Next.
Lumen Connect lists the threshold alerts currently set for the service (if any) based on the category you selected.
- To edit the threshold alert, click the icon.
- Make your updates to the alert, then click Save Alert.
Lumen Connect updates the threshold alert.
