VoIP Enhanced Local and Local Inbound
Using Lumen Connect, you can manage Lumen® VoIP Enhanced Local (ELS) and Lumen® Local Inbound (LI) services. VoIP Enhanced Local service includes inbound and outbound calling and enhanced 911 (E911); supports inbound and outbound traffic for two‑way calling, with directory listing, directory assistance, caller ID, CNAM customer name database, and line information database (LIDB). Local Inbound is a geo‑independent VoIP solution and supports one‑way, inbound traffic only, with no supported features, though it can be set up with an outbound trunk to support outbound calls.
Managing VoIP Enhanced Local and Local Inbound service
Porting phone numbers to Lumen? Download the letter of authorization template to get started.
November 2025
- Service coverage API changed from GIS to GLM (UI and API)
October 2025
- Added directory listing information to phone number details (UI only)
- Added secondary location information to phone number details (UI only)
- Added E911 address information to phone number details (UI only)
- Resolved issue with reservation orders not progressing (UI and API)
- Capturing user details from UI on port now and disconnect methods (UI only)
- Bulk change: directory listing first name and last name or business name no longer dependent on subscriber CTI (UI only)
July 2025
- ELS E911 Address Validation | User is not able to proceed with order submission
- Workflow Changes: ELS LNP Install (7489), ELS Install New (7404), ELS Cancel Install (7502), ELS Change (7449), ELS Disconnect (7461)
- Legacy 3Flow 1053 process flow.xml updates
- 1053 workflow - new design implementation (microservices and legacy 3Flow process update)
June 2025
- Add secondary location in change order screen including bulk template (UI only)
- TN reservation order status is not getting updated if a PON is converted into a back order (UI only)
- Incorrect sequence on LNP internal port orders (API only)
- Notifications are not getting triggered in a prescribed sequence (API only)
- Reservation back order issue (UI only)
- Incorrect address showns on TN details page for native install (UI only)
- Downloaded JEOP order spreadsheet is showing two rows rather than one (UI only)
- Incorrect address shown on PON Details Page for ELS native orders (UI only)
- Bulk Template | LI | Customer address is not getting populated in TN details page (UI only)
- Code is not performing MSAG validation when we check service address same as e911 address (UI and API)
- MSAG | Incorrect notification sent for supplemental order (UI only)
- Install for VLI 7501 workflow changes (UI and API)
- LI Port In 6560 workflow enhancement (UI and API)
- TN reservation order status is not getting updated if a PON is converted into a back order (UI only)
- Bulk Change Order Type is showing as LNP install instead of change (UI only)
- Bulk Template | Subscriber Name details are not being displayed on the TN Details page (UI only)
May 2025
- Bulk Change Order Functionality (UI only)
- Allow same day CRD for Bulk Change Order (UI only)
- Supp | ServiceAddress and e911Address details are swapping before doing supp on these addresses (API only)
- BSD is not getting populated on some LI orders (API only)
- E911 and Service Address values swapped on TN Details Page (UI only)
- FOC notifications not triggering (API only)
- PON Complete notification (API only)
- Move to Intrado v2 service for MSAG validations on ELS orders (UI and API)
- Resolved rate center validation issues with Intrado (UI and API)
- Pull pone numbers in Reserved status first before picking up vacant phone numbers (UI and API)
- Earliest CRD and Latest CRD should be in T&Z format (API only)
April 2025
- Allow current date for LOA in LNP order. You can use the current date and any past date up to 180 days (UI and API)
- Activate TN errors with some rate centers (UI and API)
- Missing PON update (UI and API)
- System not accepting street number with alphanumeric and special characters. (API only; UI coming soon)
- Street Suffix validation on service address v3 call. Only allowed characters for Street Suffix are Aa‑Zz (API only)
- Address v3 API is returning error on valid address (API only)
March 2025
- Updated page titles to ELS & LI Management (UI only)
- Added a button to easily access LNP tickets (UI only)
February 2025
- Resolved directory listing provisioning failures because of the business name issue on some of the orders (UI and API)
- Enable edit and resubmit options for all orders which are in Rejected status due to order validation errors (UI and API)
- New v3 versions of List Customer Inventory Telephone number and Validate an Address (API only)
- Pulling pending orders on reservation (API only)
January 2025
- Enhance messaging for Voice API when rate center is not valid or not open (UI & API)
- JEOP warning codes are returned and displayed (UI & API)
- Add RC validation in service address V2 call (API only)
- Created enhance reservation API to return pending orders (API only)
- Issue with the subscriberName while performing supp (UI & API)
- TN reservation order status is not getting updated if a PON is converted into a back order (UI & API)
- Updated LOA template (UI only)
- Street number should be limited to 10 characters (UI & API)
- Warning message on selecting TN reservation link in Lumen Connect (UI only)
- Back order notification (UI only)
November 2024
- Added new notifications for disconnect and change order (UI only)
- Fixed address change on multiple TN change order (UI only)
- Fixed street suffix to allow five characters when using copy/paste (UI only)
- Fixed CSN, CTI, and Additional details fields are disable after adding the TN through Add TNs button (UI only)
- Fixed Unable to submit ADDTN (LNP) supp while selecting Add TNs or Add another row button (UI only)
- Occasional stuck activity issue on the provisioning task (UI & API)
- Service availability call is failing on some orders (UI & API)
- Enable address change on LI order (using bulk load spreadsheet) (UI & API)
- Bulk template changes to merge TN entry into one cell input on spreadsheet) (UI only)
October 2024
- Updated search order functionality to include historical orders (UI only)
- Added disconnect report for ELS and LI phone numbers (UI only)
- API List active telephone numbers v2 (phone number report query by specific phone number) (API only)
September 2024
- LNP status reporting moved to new experience (UI only)
August 2024
- Enabled address change on LI order (change functionality) (UI only)
- Fixed issue with end‑user name not populating in the CSR download file (UI only)
- Time picker for change order (UI only)
- Unable to download reservation order data in case of multiple PONs (UI only)
July 2024
- Address details are not persisted on a LI order (UI and API)
- Change verbiage on UI for pending order error (UI only)
- TN reservation status not getting updated in backorder (UI and API)
- Incorrect PSID is being picked on a change CSN (UI and API)
- ELS Voice API is expecting to send address on e911 Standard to CP911 change (UI and API)
- Voice UI is showing incorrect address details (UI only)
- LNP>49 | Internal Port Install | Internal Port Jeop Notification by PON (UI and API)
- New webhook for cancel notification (API only)
- Auto and trigger port issue with parent PON (UI and API)
- Nomadic911 | Change | Workflow issue while changing STANDARD to CP911(customer_provided) (UI and API)
- Voice API is expecting to send address on e911 Standard to CP911(customer_provided) change (UI and API)
- Cancel notification for cancelled orders (API only)
June 2024
- Occasional errors on our internal registry task (NUMS Errors) (UI and API)
- Accept secondary location in service address API (UI and API)
- ELS/LI portability check and CSR request functionality moved from legacy portal experience to new mircroapp. Work in progress for remaining reports (UI only)
- Send a notification on trigger port error (API only)
- UI is displaying incorrect address details (UI only)
Changes before June 2024
- Auto and trigger port issue with parent PON (UI and API)
- Cancel order cleanup in production (UI and API)
- 3FLOW | Supp | Error when performing supp (UI and API)
- Submit notification missing on disconnect orders (UI and API)
- Enable edit and resubmit feature for all orders in Rejected status because of order validation errors (API fixed, UI still needs to be fixed)
- SUPP 3 defect fixed on LNP (UI and API)
- New Functionality ‑ Bulk change ordering functionality (UI and API)
- Change order defect fixes allowing changes to CNAM and CSN (UI and API)
- FOC notification on CRD update for internal ports only (UI and API)
- Add phone number on a supp order (UI and API)
- BTN and CRD validation relaxed (UI and API)
- LNP comments allowed (UI and API)
- New Functionality: self-service disconnect orders (UI and API)
- Disconnects and PON grouping (UI and API)
- Child PON: port concurrency (UI and API)
- Cancel PON: port cancel (UI and API)
- Jeopardy notification for internal ports (UI and API)
- Native TN: PON grouping (UI and API)
- Porting vendor delay – scheduler fix with continued monitoring (UI and API)
- Script to force complete cancel orders (UI and API)
- Cancel complete issue (UI and API)
- CTI change did not work in production (UI and API)
- CSN change did not work in production (UI and API)
- FOC date is not propagated to 3Flow from SLNP (UI and API)
- B2B service timeout issue which is causing orders to be in Created status and not In Progress (UI and API)
- Time and date picker: able to select time along with date on a scheduled change order (UI only)
- Users are not able to search for an order older than 60 days (UI only)
- Suggested addresses UI should display multiple suggestions if applicable (UI only)
- Fix to stop sending duplicate JEOP emails (UI and API)
- This impacted our customer notification system
- Reopened order stuck defect as multiple orders are stuck in created status (UI and API)
- Search specific TN (UI only)
- Toll Free has moved to a dedicated database, a complete regression (4/6–4/7) and both the ELS/LI and Toll Free databases are stable
- Supp after jeopardy is not working (UI and API)
- Update CRD on Internal port (with/without jeopardy resolution) is not working (UI and API)
- Add customer number validation for a CSN change (UI and API)
- Internal port stuck issue (UI and API)
- Some of the FOC notifications are not getting triggered (UI and API)
- Bulk change ordering functionality (UI and API)
- Error while retrieving customer number details on a Supp order (UI and API)
Porting
- Did you know? Before placing an order, you can check whether a phone number is portable to ELS or LI—saving time and avoiding rejections.
- Tip: Use the Search Orders function to view, edit, or cancel port-in orders directly in Lumen Connect.
- Tip: You can trigger the port using Lumen Connect on the day of the firm order commit (shown in the FOC Date field).
- Did you know? Porting a phone number doesn’t always require a PIN for security but, in some cases, customers would like the ability to do so. Good news: We are working on a new Port Out Carrier Tool with PIN port-out protection—currently targeted for release in Q1 2026.
- Did you know? After submitting a port-in order, monitor its status in Lumen Connect to help ensure you receive a firm order commit (FOC) date and resolve any rejections promptly.
- Tip: Check out “Best practices porting to Lumen” you can find this section under your “Porting a phone number” help articles.
- Tip: You can SUPP a port with new information for a pending request. The latest you can request a supplement order is by 11:00 PM GMT, one business day before the firm order commit (FOC) date.
Reserving phone numbers
- Did you know? A new one-step reservation and install order type is coming, allowing you to reserve and install a native phone number in a single request and reduce cycle time—currently targeted for release in Q1 2026.
- Tip: To help manage inventory and avoid reclamation, you must use at least 75% of your current inventory in a rate center before ordering more phone numbers.
- Tip: If you receive an error saying the rate center is not serviceable, this indicates this rate center is not open for Lumen and you should contact your account team to discuss it further.
- Did you know? You can reserve up to 399 phone numbers per rate-center every 30 days for both ELS and LI directly in Lumen Connect. To get started, click the TN Reservation tab (in Lumen Connect).
- Tip: Use the “Sequential Indicator” to request consecutive phone numbers or best available options, and apply PBX dialing restrictions if needed.
- Tip: If you need to request numbers that exclude a certain single digit in a certain place due to PBX dialing restrictions, use the PBX Index and PBX Value lists to select the digit (value) to be excluded and the index (placement in the phone number) to be considered.
Install orders
- Did you know? Use the Customer Internal Order ID and Version fields to track and manage your install orders with custom identifiers. This is especially useful for organizations handling multiple orders or versions.
- Tip: Bulk install orders: If you need to install a large quantity of phone numbers, use the bulk order-entry form. Download the spreadsheet from the Bulk Order section, complete it, export as XML, then submit it using the Bulk Ordering tab. You’ll receive a bulk order ID and can track individual order numbers in the LNP status report.
- Tip: Order tracking: After submitting an install order, you can track its status in Lumen Connect by searching with the voice order ID, parent order number, or customer internal order ID. To view all relevant orders, filter by product (ELS or LI) and date range.
- Tip: Troubleshooting: If you receive errors during order entry, try closing your browser, clear cookies and cache and start a new session. For persistent issues, open a portal support ticket and provide the error code and a screenshot if possible. For immediate help, you can also use chat within Lumen Connect.
- Did you know? Bulk ordering enhancements will enable you to install, port, change, or disconnect up to 10,000 phone numbers on a single order—currently targeted for release in Q2 2026.
- Tip: Lumen provides details for error codes: learn more about ELS and LI order statuses.
Change orders
- Did you know? You can submit change orders for ELS or LI phone numbers directly in Lumen Connect, including updating subscriber info, 911 options, CNAM, and CSN (customer service name), directory listing, service address, CTI, and subscriber name.
- Did you know? Lumen Connect supports bulk change orders, enabling you to update multiple phone numbers with a single request.
Disconnect orders
- Did you know? You can place disconnect orders for ELS and LI directly in Lumen Connect, with options for individual or bulk disconnects.
- Tip: To track the status of pending and completed disconnects and to download reports for audit purposes, use the Disconnect Orders tab.
Reports
- Did you know? Lumen Connect offers robust reporting tools—generate disconnect reports, LNP status reports, TN utilization, and phonebook reports for ELS & LI.
- Did you know? A new phonebook report is on its way—currently targeted for release in Q1 2026. This new report will also allow you to search inventory phone numbers, in a user-friendly format.
- Did you know? Lumen is working on a self-serve pending port-out report—currently targeted for release in Q2 2026. Also in this effort, we will move all our other current reports into our new reporting tab within the ELS & LI Management section of Lumen Connect: NPA/NXX, footprint, utilization. (CDRs will not be included in this update.)
- Tip: You can filter reports by date range, order status, or product type. You can export them as PDF, XML, or CSV for further analysis.
APIs
- Did you know? APIs are available for automating ELS & LI management tasks—reserve numbers, install, porting, change, disconnect orders, and more. Learn more about ELS and LI APIs
- Did you know? Lumen offers 22 different APIs for ELS & LI management tasks.
Support and recent changes
- Tip: Use our integrated support tools to open tickets, access help articles, or chat with support directly from Lumen Connect.
- Did you know? You can find a detailed support contacts section that will help guide you on which type of support you will need for your request. Learn more about ELS and LI support
- Did you know? You can view the recent enhancements and fixes to ELS and LI that the Lumen team has worked on.
Training
| General portal training | To request general portal training, create a portal support ticket. |
| Product‑specific training for ELS and LI | To request training for VoIP Enhanced Local (ELS) and Local Inbound (LI), contact your Lumen representative. |
Reporting
| Downloading call detail records (CDRs), phonebooks, and additional voice reports | Access these reports in Lumen Connect: click Monitoring, click Voice Reports, then click Voice Reports and CDRs. Learn more about downloading a wholesale voice report |
| Locating a missing CDR | Contact your Lumen representative |
| Missing or incorrect data in a report | Create a billing request (in Lumen Connect) |
| Service availability check | |
| Customer service record (CSR) request | Requesting a customer service record for a phone number |
Ordering
| Reserving a phone number | |
| Placing an install order | |
| Placing an LNP order | |
| Placing a disconnect order | |
| Placing a change order | |
| Checking the status of an order | Viewing the status of an order for ELS or LI |
| Resolving an error or jeopardy | Help content coming soon |
LNP ticketing
Get help creating and managing LNP tickets. (Do not submit an LNP ticket for issues with buttons or missing options in Lumen Connect.)
Support contacts
| Portal Support team | LNP team | |
|---|---|---|
| Service availability check | ||
| Phone number reservation | ||
| Install order | ||
| LNP pre‑orders | ||
| LNP post‑orders | ||
| Trigger a port | ||
| Questions about a jeopardy | ||
| Change order | ||
| Disconnect order | ||
| View status of an order | ||
| Reports (CSR requests, LNP status reports) |
Key:
= Support by chat (within Lumen Connect)
= Support by phone
= Support by ticket (portal support ticket or LNP ticket)
| Level | Portal Support team | LNP team |
| 1 | 877-453-8353, option 5 6:00am–6:00pm MT | 866-697-5881, option 3, then 1 6:00am–6:00pm MT After hours technician on duty: 720-888-6562 |
| 2 | Lead after hours support (outage support) | Manager on duty 800-861-0262, option 1, then 2 |
| 3+ | View escalation matrix | |
