Billing tab topics

Lumen Connect℠ makes it easy to access your invoices, make payments, view payment history, access billing reports, and more.

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Invoices and accounts

Use Lumen Connect to view your current and past invoices. You can also set the invoice‑delivery method for your organization (by account) and enroll in paperless billing:
 

Explore your invoice

Invoices and accounts

Use Lumen Connect to view your current and past invoices. You can also set the invoice‑delivery method for your organization (by account) and enroll in paperless billing:
 

Billing requests

Create and manage billing‑related requests to Lumen, such as requests for credits, adjustments, address changes, or billing name changes:

Billing requests

Create and manage billing‑related requests to Lumen, such as requests for credits, adjustments, address changes, or billing name changes:

Billing groups

Use billing groups to simplify how you manage accounts in Lumen Connect: create custom views to show a set of accounts and to assign accounts (as a group) to user profiles:

Billing groups

Use billing groups to simplify how you manage accounts in Lumen Connect: create custom views to show a set of accounts and to assign accounts (as a group) to user profiles:

Billing reports (Bill Analyst)

Use Bill Analyst to dig into your billing data: view and analyze your statements, create summary reports, and detail reports to review billing for your services. Add filters to standard and custom reports to help analyze your spending trends.

  • rank telecom expenses as a budget item
  • allocate/share costs across multiple departments or locations
  • track calling patterns
  • consolidate statements
  • align hierarchies, markups, and cost allocations
  • check for errors
     

You can order reports and have them set up to be delivered to you in Bill Analyst. You'll also want to learn about hierarchies, which help you organize your data in alignment with your organization's structure to create more insightful reports.