Monitoring & Reporting tab topics
Lumen Connect® offers a range of reporting tools for you to check the performance of your services—such as Network Visibility, Lumen Defender℠, and voice usage reports. Options include network performance and usage to make it easier to manage your service. Lumen Connect also offers billing reports to help you monitor your Lumen invoices.
Network reports
Network Visibility
Use Network Visibility (within Lumen Connect) to monitor or review performance of Lumen network services such as VPN, Internet, Dedicated Internet Access, Ethernet, Wavelength, and more.
- View service utilization or performance data at a glance using the KPI tiles or tabs (below the tiles).
- Manage threshold alerts for utilization and performance metrics to be notified if your services exceed the threshold (create alerts, edit alerts, delete alerts).
- View open repair tickets and planned network maintenance information by location and by service.
- View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.
- View topology information for wavelength services.
- View details, metrics, and interfaces (including associated metrics) for managed routers.
Backbone and summary reports
- Viewing utilization metrics for a service in Network Visibility
- Running diagnostic testing on a service in Network Visibility
- Viewing performance metrics for a service in Network Visibility
- Viewing repair tickets for a service
- Viewing planned network maintenance for a service
- Viewing topology information for a wavelength service
Additional network reporting tools
Security reports
Lumen Defender℠ Powered by Black Lotus Labs®
Powered by threat intelligence from Black Lotus Labs, Lumen Defender adds a new layer of protection by automatically blocking traffic from known internet‑based threats before they can breach your internal network.
- Viewing a list of active threats
- Viewing a list of blocked threats
- Viewing threat details
- Denying an IP address
- Monitoring an IP address
- Allowing an IP address
- Resolving blocked traffic
- Viewing customs lists
- Creating a threat notification
- Viewing threat notifications
- Viewing all threats for services protected by Lumen Defender
- Changing the blocking level for Lumen Defender
- Viewing a list of services using Lumen Defender
- Looking up an IP address
- Viewing the activity log
- Downgrading Lumen Defender for Internet On‑Demand
- Removing Lumen Defender from Internet On‑Demand
Security Solutions Analytics
Get valuable insight into your Lumen Security Solutions with reporting tools for
Voice reports
Usage Analyst (legacy voice reporting)
Summary use reports
Ordering use reports
Filters
Detail use reports
Hierarchies and nodes
- Creating a hierarchy
- Activating a hierarchy
- Deleting a hierarchy
- Exporting a hierarchy
- Viewing the change history for a hierarchy
- Splitting services across nodes
- Moving an account to a different hierarchy level
- Adding a node to a hierarchy
- Moving a node in a hierarchy
- Editing a node description
- Editing an account description
- Moving services to a different hierarchy level
- Removing branches
