Monitoring & Reporting tab topics
Lumen Connect℠ offers a range of reporting tools for you to check the performance of your services—such as Network Visibility, Lumen Defender℠, and Usage Analyst. Options include network performance and usage to make it easier to manage your service. Lumen Connect also offers billing reports (using Bill Analyst) to help you monitor your Lumen invoices.
Network reports
Network Visibility
Use Network Visibility (within Lumen Connect) to monitor or review performance of Lumen network services such as VPN, Internet, Dedicated Internet Access, Ethernet, Wavelength, and more.
- View service utilization or performance data at a glance using the KPI tiles or tabs (below the tiles).
- Manage threshold alerts for utilization and performance metrics to be notified if your services exceed the threshold (create alerts, edit alerts, delete alerts).
- View open repair tickets and planned network maintenance information by location and by service.
- View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.
- View topology information for wavelength services.
- View details, metrics, and interfaces (including associated metrics) for managed routers.
Backbone and summary reports
- Viewing utilization metrics for a service in Network Visibility
- Running diagnostic testing on a service in Network Visibility
- Viewing performance metrics for a service in Network Visibility
- Viewing repair tickets for a service
- Viewing planned network maintenance for a service
- Viewing topology information for a wavelength service
Additional network reporting tools
Security reports
Lumen Defender℠ Powered by Black Lotus Labs®
Powered by threat intelligence from Black Lotus Labs, Lumen Defender adds a new layer of protection by automatically blocking traffic from known internet‑based threats before they can breach your internal network.
- Viewing a list of active threats
- Viewing a list of blocked threats
- Viewing threat details
- Denying an IP address
- Monitoring an IP address
- Allowing an IP address
- Resolving blocked traffic
- Viewing customs lists
- Creating a threat notification
- Viewing threat notifications
- Viewing all threats for services protected by Lumen Defender
- Changing the blocking level for Lumen Defender
- Viewing a list of services using Lumen Defender
- Looking up an IP address
- Viewing the activity log
- Downgrading Lumen Defender for Internet On‑Demand
- Removing Lumen Defender from Internet On‑Demand
Security Solutions Analytics
Get valuable insight into your Lumen Security Solutions with reporting tools for
Voice reports
Voice Complete reports
Use Lumen Connect to monitor your Lumen® Voice Complete® service. From inventory and utilization to call records, you can view and download reports to better manage your service.
- Downloading a Voice Complete coverage report
- Viewing a busy-hour report for Voice Complete
- Viewing call-detail records for Voice Complete
- Viewing a call success rate report for Voice Complete
- Viewing a number-inventory report for Voice Complete
- Viewing a trunk-group utilization report for Voice Complete
- Viewing a CCP pool utilization report for Voice Complete
- Viewing CCP pool threshold metrics for Voice Complete
Wholesale voice reports
- Downloading a wholesale voice report
- Creating reports for toll-free services
- Viewing and downloading call-detail records (CDRs)
- Service reporting for 8XX, ANI, and Card services:
Trunk utilization reports
Other voice reports
- Voice reports—generate usage, inventory, coverage, and other reports for legacy Level 3 voice products.
- Lumen® VoIP Enhanced Local (ELS)
- Lumen® Local Inbound (LI)
- Voice Termination
- Lumen® Toll Free Service
- U3 reports—download a U3 report to help you submit your biannual NRUF report to NANPA.
- uCommand CDRs—download call detail records, E‑Traffic, Executive Summary, and other voice‑related reports that were previously available in uCommand.
- Custom reports—download voice performance or disconnect billing reports for services such as ELS and LI:
Usage Analyst
Summary use reports
Ordering use reports
Filters
Detail use reports
Hierarchies and nodes
- Creating a hierarchy
- Activating a hierarchy
- Deleting a hierarchy
- Exporting a hierarchy
- Viewing the change history for a hierarchy
- Splitting services across nodes
- Moving an account to a different hierarchy level
- Adding a node to a hierarchy
- Moving a node in a hierarchy
- Editing a node description
- Editing an account description
- Moving services to a different hierarchy level
- Removing branches
